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It has also agreed that it will not include terms that could be used to unfairly change promotions after players have opted in. The joint letter makes clear to gambling firms that putting consumer law at the heart of their business model is online casinos essential to rebuild and maintain consumer trust. The CMA investigated whether online gambling companies treat their customers fairly. He’s reviewed hundreds of operators, explored thousands of games, and understands exactly what players value most.
Enforcement action against online gambling firms
- This guidance was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025.
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These provisions contain broadly similar prohibitions against unfair and misleading commercial practices as under the previous legislation, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). The guidance linked to on this page was published prior to the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) coming into force on 6 April 2025. The minimum age depends on your country and the type of gambling. Gambling sites may restrict access, deposits, betting, or withdrawals based on your physical location. Bonuses, games, payment methods, and even entire sites can therefore differ depending on your location. Licensing rules, local gambling laws, payment restrictions, and operator policies all affect availability.
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